Functional Vision and Mission
Vision: To be the Premium Chocolate retailer and the number one choice for gifting and self-indulgence.
Mission: Develop and nurture brand advocates through our distinctive chocolate experience, which is brought alive in our chocolate shops every day.
1. Main Purpose of Job
- Support the Store Manager in motivating, inspiring and developing a team of dedicated chocolate advisors, towards the accomplishment of the retail plan
- Contribute to the operational excellence and financial performance of a store in the Lindt UK retail divison, using responsible business practices and adhering to all company policies
- Embody the Lindt brand with passion and create a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition and exceeding customer expectations every day
- Actively support an environment of collaboration through sharing knowledge, information and encouraging teamwork to drive ideas to action
2. Key Responsibilities
Maximising Sales Turnover and Store Profitability to Grow and Drive the Business Forward
- Use provided business tools, along with good personal judgement, to drive and exceed store sales and profit targets
- Track store KPIs, identifying opportunities and risks, supported by a clear course of action
- Align with line manager on action plans from store performance reviews
- Collaborate with line manager on opportunities for key trading periods
- Support line manager in monitoring store expenditure and cost budgets, whilst ensuring that staffing is optimised to meet business demands
Delivering and Developing Operational Excellence
- Maintain a delf-disciplined culture focused on flawless execution of processes, procedures and initiatives including consistent delivery of presentation standards in store
- Implement and manage audit and loss prevention controls, delivering full compliance in all areas including inventory, cash reconciliation, deliveries etc.
- Complete online Health & Safety tools and take associated actions to ensure compliancy and a safe working environment for all
- Ensure operations, processes and systems in store are implemented and regularly reviewed to enable smooth running and resolution of issues in a timely manner
- Escalate issues to appropriate team when necessary in a timely manner
Delivering outstanding Premium Visibility and Communication with our Customers
- Empower a team of Lindt brand ambassadors who are experts at delivering the Lindt Service proposition by living the values and personally demonstrating how to foster a customer-centric culture
- Embrace the Global Retail Mystery shop program using the results to recognise strengths and share best practice whilst identifying skills gaps and training requirements
- Execute in-store marketing activities and monthly visual merchandising plan to the company standard
- Stay informed of current trends and contribute to the Weekly Competitor Watch of the local market place
- Understand and actively anticipate consumer needs and go the extra mile to delight customers
Leading for an Inspiring Place to Work
- Support a shared vision by communicating clear goals and fostering a positive and rewarding work environment through set objectives
- Develop skills and capability in the store team and maintain a culture where they never want to stop learning, empowering others to meet their goals
- Support the store team in achieving PDP objectives
- Conduct monthly 1-2-1s with feedback, leveraging coaching style where appropriate to guide your store teams performance
- Support in recruiting passionate and driven individuals who will complement the team and are Lindt brand ambassadors
- Partner with line manager to resolve performance issues in a timely manager, utilising Area Manager and HR support where necessary
3. Working Relationships
- Positively build working relationships and exceed expectations with both internal and external contacts:
- Internal - Retail field team, Retail HO team, HR, Finance, Supply Chain, Customer Marketing, IT
- External - Customers, Shopping Centre and Outlet Centre Managers, retail network
Qualifications, Knowledge & Experience Required
- Proven management experience within a retail organisation is preferable, as is a genuine love of all that a career in retail has to offer
- Proven track record of contributing to the management of high performing teams to include an understanding of people leadership (talent development, succession planning, recruitment and disciplinary processes etc.)
- Numerate with good analytical and IT skills
- A highly motivated self-starter with a drive for results
- Excellent interpersonal skills, able to build relationships and influence at all levels
- An infectious, can-do attitude - ready to try new things and enthuse everyone you meet
Hours: 40 hours per week, 5 days out of 7
Salary: £22,000 per annum
How to apply: Please email your CV and cover letter to rranson@lindt.com
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