Please wait. Working.

your visit


Guest Services

Outlet shopping in the heart of Essex. 

Everything you could possibly want from a shopping trip is available at Braintree Village with over 80 stores and restaurants.

Car Parking

We offer FREE parking for up to 6 hours and have 2 car parks available, with over 1,660 spaces including 81 disabled bays, 42 family bays and an additional 10 spaces for coaches.  

Looking to stay longer than 6 hours? Shoppers who use the car park for more than 6 will need to visit our Guest Services, located opposite Polo Ralph Lauren, where the team will validate your parking.

Payment for LONG STAY parking can be made by phone or online. Non-shoppers can register by phone by calling 0203 046 0010, quote the location code 5199 and use your credit or debit card to pay.

To register & pay online: visit

Cash Machines

Our free to use ATMs are situated in the middle mall close to our Guest Services.

View this on the village map here


Looking to add some family entertainment to your shopping day out? 

Located opposite Braintree Village in the Braintree Retail Park is a 12 screen Cineworld showing all the latest releases, or strike it lucky at ‘Namco’, a ten-pin bowling complex. 

Lost Property

For any lost property enquiries, please contact the Guest Services team by emailing or calling 01376 348 168.


We have two separate toilet blocks located on the Middle Mall of the centre. These include baby changing facilities, and accessible toilets. 

Well Behaved Dogs Welcome

We are dog-friendly at Braintree Village, with our furry guests welcomed in most of our stores. The stores that welcome well-behaved dogs into their premises display an icon in their window so they are easily recognised. If you have any questions regarding visiting with your 4-legged friend please get in touch with our Guest Services, they can be reached on 01376 348168 or via email


We offer FREE wheelchair hire for visitors. Please contact Guest Services on 01376 348168 for further details and to book our meet and greet service. 


FREE WiFi is available throughout the centre and super easy to connect.

1. Choose Braintree_Village_Guest in your Wi-Fi settings

2. Scroll through the short welcome and tap Accept

3. Click Done and you're connected