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your visit


Guest Services

Why venture to the city when you have so much shopping in one place.

Everything you could possibly want from a shopping trip is available at Braintree Village where we have over 75 amazing stores.

Cash Machines

Our free to use ATMs are situated in the middle mall close to our Guest Services.

View this on the village map here

Gift Cards

When you give a Braintree Village gift card, you give the gift of style. The perfect present for the fashion conscious, the cards can be spent in all stores within the centre. 

To purchase a gift card, please visit Guest Services, or for more information click here.

Please note, following a change in policy we will only be accepting card payments for Braintree Village Gift Cards from 1st October 2019.

Car Parking

Free parking for up 1,500 cars and 10 coaches for up to 6 hours. Shoppers who stay for more than 6 hours will need to extend their free parking by visiting the Tourist Information Centre to validate their car registration to avoid penalty charges.


If family entertainment is what you are looking for as part of your day out, located opposite Braintree Village in the Braintree Retail Park is a 12 screen cinema that is open throughout the day and into the night, or strike it lucky at ‘Namco’, a ten-pin bowling complex. Take a look at our entertainment for further information.

Lost Property

For any lost property enquiries, please contact the Tourist Information Centre on 01376 348 168.

Baby Changing Facilities

These are available at both public conveniences.


There are two sets of facilities on site, one close to the Samsonite store, the other close to the Trespass store, view our village map here.

Assistance Dogs

For the benefit of all our customers, guide dogs, hearing dogs and all well behaved dogs are allowed on site. Dogs are only allowed to enter stores with the store’s permission.

Late Night Shopping

Braintree Village is open for late night shopping every Thursday ’til 8pm. Please check our opening hours page for Seasonal Opening Hours information.


We offer free wheelchair hire for visitors with special needs. Please contact us on 01376 348 168 for further details or to book one.

Tourist Information

We have a dedicated Tourist Information Centre at Braintree Village that can answer any queries regarding local attractions, but also any issues relating to the centre itself.

To contact the tourist information please email

Coach Driver Offers

Coach drivers who report to the Tourist Information Centre on arrival will receive a £10 Braintree Village gift card*, please fill in a registry form before arrival. This can be found under Tourism, Group Bookings.


WiFi is available throughout the centre.

Free WiFi for all guests.

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Disability Confident

Braintree Village is proud to be a disability confident committed employer