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Guest Services

Why venture to the city when you have so much shopping in one place.

Everything you could possibly want from a shopping trip is available at Braintree Village where we have over 75 amazing stores.

Car Parking

We offer FREE parking for up to 6 hours and have 2 car parks available, with over 1,660 spaces including 81 disabled bays, 42 mother & child and an additional 10 spaces for coaches.  

Looking to stay longer than 6 hours? Shoppers who use the car park for more than 6 will need to visit our Guest Services, located opposite Costa Coffee, where the team will validate your parking.

Payment for LONG STAY parking can be made by phone or online. Non-shoppers can register by phone by calling 0203 046 0010, quote the location code 5199 and use your credit or debit card to pay.

To register & pay online: visit

Cash Machines

Our free to use ATMs are situated in the middle mall close to our Guest Services.

View this on the village map here


If family entertainment is what you are looking for as part of your day out, located opposite Braintree Village in the Braintree Retail Park is a 12 screen cinema that is open throughout the day and into the night, or strike it lucky at ‘Namco’, a ten-pin bowling complex. Take a look at our entertainment for further information.

Lost Property

For any lost property enquiries, please contact the Tourist Information Centre on 01376 348 168.

Baby Changing Facilities

These are available at both public conveniences.


There are two sets of facilities on site, one close to the Samsonite store, the other close to the Trespass store, view our village map here.

Assistance Dogs

For the benefit of all our customers, guide dogs, hearing dogs and all well behaved dogs are allowed on site. Dogs are only allowed to enter stores with the store’s permission.

Late Night Shopping

Braintree Village is open for late night shopping every Thursday ’til 8pm. Please check our opening hours page for Seasonal Opening Hours information.


We offer free wheelchair hire for visitors with special needs. Please contact us on 01376 348 168 for further details or to book one.

Tourist Information

We have a dedicated Tourist Information Centre at Braintree Village that can answer any queries regarding local attractions, but also any issues relating to the centre itself.

To contact the tourist information please email

Coach Driver Offers

Coach drivers who report to the Tourist Information Centre on arrival will receive a £10 Braintree Village gift card*, please fill in a registry form before arrival. The form can be found here.


WiFi is available throughout the centre.

Free WiFi for all guests.

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Disability Confident

Braintree Village is proud to be a disability confident committed employer