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Lacoste: Assistant Manager (12 Month Maternity Cover)

Closing Date: 26/05/2019

Responsibilities:

  • To ensure the growth of profitable sales by achieving and exceeding set financial targets and KPI’s
  • To lead, develop and manage an outstanding team who consistently deliver an exceptional customer experience
  • To be responsible for the efficient overall running and operation of the store
  • To be an ambassador of the brand and live key corporate values at all times

Main Activities

Business Management:

  • Assists the store manager in the analysis of KPIs
  • Assists the store manager in the communication of the targets and goals to the team
  • Takes measures to achieve the set targets on a regular basis
  • Ensures Profitable growth

People Management:

  • Coach and train the staff on the Lacoste sales steps, and the customer experience
  • Measures and follows up progress
  • Spreads the company cultures and values
  • Helps the store manager to recruit the best people in the retail market for our business and being strongly involved on integration
  • Is responsible for the induction and training of new starters
  • Detects and follow up's with potential people for the company
  • Acts with courageous management skills and assist the store manager to treat conflicts (collective & individual)

Customer Service Management:

  • Achieving the best possible customer service by respecting the company policy and understanding customer profile/habits
  • Ensure proactive customer services and selling attitude with each team members (driving additional sales)
  • Ensure a growing number of visitors join the loyalty program (CRM)
  • Accurate handling of customer complaints as per company guidelines
  • Bring new ideas into the company being proactive

Merchandising:

  • Ensures a perfect and sales orientated product presentation in cooperation with the VM department
  • Analysis of top sellers and taking measures. To maximize on opportunities with these product lines (Stock, visual merchandising)
  • Ensure proper sales floor standards are met (cleaning, lightning, tidiness)

Operation Management (Back Office):

  • Assists the store manager to ensure an effective planning and organization of the daily operations to improve sales and productivity
  • Is responsible for Loss Prevention through an attentive customer approach and annual inventory
  • Ensures accurate handling of cash handing procedures

Qualifications

Background and business skills:

  • Minimum of 2 years successful experience as an Assistant Store Manager
  • Able to read, understand and communicate financial results and KPI's
  • Customer service, product and sales oriented
  • Handling basic figures and analysis
  • Accountability
  • People development (recruiting, evaluating, training, coaching)

Interpersonal Skills:

  • Ambassador of 4 Company values: Collaborative, Accountable, Respectful, And Audacious
  • Strong ability to communicate
  • Team spirit in failure as in success
  • Ability to share skills and know how
  • Leadership attitude
  • Decision making skills
  • Exemplarity behavior
  • Ability to answer questions and give solutions
  • Ability to challenge self-performances
  • Ability to give (positive and negative) feedback to his colleagues
  • Effective listening communications skills towards internal and external relationship
  • Actively research and suggest solutions and smart working practices
  • Open-minded about new ideas
  • Critical and constructive
  • Embody brand values: Joie de vivre, Authenticity, Elegance
  • Helpful and polite
  • Smiling, jovial personality
  • Natural and warm welcoming
  • Dynamic seller
  • Smart attitude and appearance

Hours: 40 hours per week (full time)

How to apply: With a CV and a covering letter to kbrundell@lacoste.com

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