Learns essential foundation skills necessary for running a store, including: store operations, business management, talent management and customer experience.
Work Schedule Requirements
Managers are generally required to work 40-50 hours per week. Depending on the time of year and the needs of the store. Managers are required to work most weekends and during peak holiday periods.
What you need to bring to the job; Composure, communication, drives results, fashion trend knowledge, promotes diversity and inclusivity, holds self accountable, initiative, planning and organisation.
What you will learn on the job; Management skills, proactive thinking, performance management, product knowledge and brand awareness, visual displays, asset protection. attention to detail, register/point of sales use.
Customer Focus: interacts with and assists customers to ensure they are satisfied with their store experience. Reinforces customer service expectations with associates. Anticipates customer merchandise (eg. placement, availability, customer fit) and business flow (eg. long lines at cash wrap or fitting rooms) issues. Keeps up-to-date on merchandise choices and uses suggestive selling/outfitting to share this knowledge with customers. Delivers an in-store experience focused on the customer, ensuring a fast, easy and exciting shopping experience.
Performance Management & Development: Trains staff to complete job tasks and develop skills for effective performance. Evaluates staff on tasks and competencies and identifies high-performing talent within the store.
Staffing, Scheduling & Payroll: Staffs store with quality associates to assist in meeting and maintaining store staffing levels. Learns and manages setting priorities, assigning and organising work flow and allocating payroll for staff.
Store Presentation & Sales Floor: Learns, participates in and manages visual and presentation standards thoughout the store and stockroom, ensuring staff involvement in cleaning and maintenance. Executes and updates floorsets to brand standards. makes store presentation decisions to improve the speed and flow of the business. Ensures store is prepared for events or promotions. Anticipates, monitors and reacts to the day's events to ensure proper merchandising (eg. sell-down, top-selling items for substitution, on-hand inventory).
Store Operations: Coordinates with other managers to resolve operations and customer issues throughout the store. Learns, reviews and supports all current company procedures and policies. Reads and completes appropriate sections of the Program. Performs management only register functions. Handles all cash related managerial procedures. Learns and completes maintenance and updating of personnel files.
Asset Protection: Follows all company safety and security policies, including completing bag checks, issuing customer service recovery statements, securing the store before and after business hours and responding appropriately in emergency situations. Participates in the training of others to follow all company safety and security policies, including knowledge of current shrink rate. Monitors shrink rate by being aware of signs of theft, communicating customer service recovery statements and assisting asset protection in the event of theft.
Communication: Communicates information and instructions to others. Respects and values diversity in others and develops and maintains good working relationships with all associates. Educates staff on new merchandise, business metrics (eg. top selling products, merchandise pricing), store sales metrics (eg. product sales, daily sales) and company marketing initiatives (eg. in-store sales, promotions, social media campaigns, online ordering in store).
Policies & Procedures: Follows and holds associates accountable to company procedures, including Handbook Policies, as well as all managerial instructions and assignments. Adheres to the dress code guidelines in personal appearance (eg. grooming, proper dress). Follows standard procedures for opening and closing the store. Arrives, clocks in and clocks out promptly for shift and meal periods. Operates cash register and all point of sale (POS) devices.
Stockroom: Learns, participates in and manages stockroom areas being organised and maintained according to company standards.
Hours: 40-50 hours per week
How to apply: Please click here to apply