Guest Code of Conduct

Braintree Village is introducing Visiting Protocols to ensure the safety of our Guests and Staff.

Limited number of Guests in our Centre

Our stores are limiting safe numbers into their stores and we are practicing social distancing following Government guidelines.

Social Distancing

Guests must respect the social distancing requirement to keep 2m apart in the centre and within our stores.

Please supervise your children at all times to ensure that they remain safe whilst we follow social distancing Government Guidelines.

Cleaning

Our team will be on hand to deep clean the centre, facilities and key touchpoints every day to make the environment as safe as possible.

Contactless Payments

Our cash points will be available; however, we ask you to use card payments while shopping where possible.

Protection

Our teams will be wearing masks and gloves and we would ask you to follow Government guidelines to keep your hands clean.

Health & Safety

Teams are constantly informed and updated on Government guidance. Our Guest Services and Guest Safety teams are here for your safety.

Travelling

Our car parks will be open as usual and while you are welcome to cycle to Braintree Village, we would ask you not to cycle within the centre at any time.

We respectfully ask Guests to comply with these Visiting Protocols in the interests of everyone’s health and safety.