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Frequently Asked Questions

Is parking free at Braintree Village?

We offer FREE parking for up to 6 hours and have 2 car parks available, with over 1,660 spaces including 81 disabled bays, 42 mother & child and an additional 10 spaces for coaches.  

Looking to stay longer than 6 hours? Shoppers who use the car park for more than 6 will need to visit our Guest Services, located opposite Costa Coffee, where the team will validate your parking.

Payment for LONG STAY parking can be made by phone or online. Non-shoppers can register by phone by calling 0203 046 0010, quote the location code 5199 and use your credit or debit card to pay.

To register & pay online: visit

Where can I get further information on the stores?

Each store at Braintree Village has its own individual page which you can access by visiting our stores page. You will find a telephone number and unit number for the respective store on their dedicated page so that you can contact them directly with any queries.

Where can I get a map of the centre?

If you want to see the whole of Braintree Village online then please take a look at our online map. You will be able to locate the stores you want to see upon your visit and can also download a copy of the map that you can carry around with you during your shopping.

Where do I find information on special opening times at Christmas and Easter?

We open our doors at Braintree Village every day except Christmas Day.

To find out our Opening Hours during Christmas and Easter visit our Opening Hours page 4 weeks before they occur.

When is late night shopping?

Thursday until 8pm, view our opening times here.

Do you allow dogs on site?

All guide dogs, hearing dogs and assistance dog are permitted at the Outlet. Check with individual stores for their own specific guidelines on dogs.