POSITION OVERVIEW

The Assistant Store Manager assists in driving the achievement of sales goals, profitability and other Key Performance Indicators while preforming day to day operations. This role is responsible for supporting merchandising standards and delivering operational excellence while leading, coaching, and mentoring teammates. In the absence of Store Manager, the Assistant Store Manager assumes their responsibilities.

KEY RESPONSIBILITIES

Sales & Omni

• Supports the short- and long-term business plan by driving the achievement of Sales, Profitability, and other Key Objectives for the store.
• Effectively use technology to enhance athlete engagement and drive the achievement KPIs.
• Support omni-channel efforts through the promotion of our Apps and Social campaigns and athlete contests.

Brand Image & Customer Experience

• Act as the leader on duty by modelling Athlete service standards and selling behaviours.
• Maintain brand standards of neat, clean, and organised sales floor, cash wrap, and fitting room in store.
• Communicate clear expectations for achieving brand standards.

Retail Operations

• Oversee daily operational procedures.
• Partner with Store Manager on payroll/schedule adjustments for to meet productivity, payroll, & sales targets.
• Support/Lead the handling of merchandise through reporting and sales.
• Responsible for Leading or supporting visual directives including mapping and floor sets are planned.
• Support/Lead shipment receipt, processing, markdown optimisation, and replenishment systems.
• Partner in replenishment activates - Fill the Floor, power closes, power opens and merchandise adjustments.
• Reviews store audit compliance and shrink results against company loss prevention standards.

Leadership & Team Collaboration/Management

• Deliver a compelling vision and purpose encompassing UA’s Core Competencies, and I WILL behaviours.
• Communicate clear expectations for achieving performance, and behavior standards.
• Build and support relationships with teammates, peers, and leadership to lead positive change.
• Partner with the Store Manager to execute performance management tools.
• Participate in the development of teammates with an emphasis on retaining high performing teammates.
• Recognise and resolve teammate performance issues.
• Communicate priority issues to the Store Manager in a timely manner and collaborate on solution.
• Assists with the teammate lifecycle through recruitment, training, and development of teammates.
• Support Store Manager during the performance review processes for teammates.
• Drives teammate engagement by recognising and rewarding teammates for their outstanding performance.
• Hold teammates accountable related to employment practices and policies.
• Communicate with the leadership team to align and drive business strategy.
• Proactively seek personal learning and development opportunities to build leadership skill set.
• Partner with Store Manager on reinforcement of Under Armour Policies and Procedures.
• Lead/Support a Division of Responsibility (DOR) to assist with the overall efficiency of the store.

QUALIFICATIONS

The proficiency levels (knowledge, skill, and/or ability) of a successful Retail Supervisor are listed below.

• Advanced numeracy, literacy, and advanced communication skills.
• Fluent in local language and basic verbal English skills.
• Responsible for communicating daily processes and procedures.
• Proficient in use of computers and other technology.
• Effectively communicate with athletes, teammates, and leadership.
• Knowledgeable of store operations, visual merchandising, stock room, risk management & safety.
• Knowledgeable of employment laws including compliance with federal, state, and local requirements.
• Knowledgeable on daily processes, procedures, operations, and organisational design and the impact they have on the success of the store.
• Limited subject matter knowledge while continuing to learn and enhance leadership acumen.
• Ability to create a positive and motivating work environment by recognising teammates contributions.
• Ability to mentor and track the development of teammates.
• Ability to assign and monitor daily operational activities.
• Ability to work a flexible schedule, including holidays, nights, and weekends.
• Ability to analyse sales reports and business trends to drive sales.
• Ability to apply subject knowledge to solve modest problems.
• Ability to recognise concerns/issues, use available resources, and escalate to leadership when necessary.

TYPICAL REQUIREMENTS

• 1-3 years of experience in a sports/fashion customer & commercial focused retail environment.
• 12 months of retail supervisory experiences.
• High School education or equivalent.
• Availability to work a flexible schedule, including holidays, nights, and weekends.

PHYSICAL REQUIREMENTS

Reasonable accommodations may be made to assist in performing the essential responsibilities.

• Ability to handle or relocate products up to 25 lbs.
• Able to stand and move about for extended periods of time with short breaks to handle products.
• Ability to freely access all areas of the store; including the selling floor, stock and register area.

How to apply

Please hand your CV in to the Store Manager or apply online.